Small chambers
One or two staff, and everything lands on them.
At this size there is no "membership department" — there's you, maybe a part-time assistant, and a board that meets monthly. The bottleneck isn't strategy, it's hours. Every hour spent reconciling a payment is an hour not spent recruiting a member.
What changes
- Dues invoicing and renewal reminders run without anyone remembering to send them
- Members pay online instead of mailing checks to a PO box
- The public directory maintains itself from live member data
- Board reports come out of the system instead of out of a weekend



