Topic

Retention

2 articles on this topic.

Retention Apr 15, 2026

A renewal sequence that works when nobody has time to chase

The exact cadence, timing, and message content for an automated dues renewal sequence — including the rules that keep it from annoying members who have already paid.

5 min read

Retention Mar 4, 2026

The four reasons members lapse — and which ones you can actually fix

Most lapsed memberships aren't a value problem. They're a timing problem, an attention problem, or an invoicing problem — and three of the four are fixable with process rather than persuasion.

5 min read

Retention

A renewal sequence that works when nobody has time to chase

The four reasons members lapse — and which ones you can actually fix

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